Our policy lasts 15 days for return shipping for EU & UK. If 15 days have gone by since your purchase, unfortunately we generally cannot offer you a refund or exchange. Also, for hygienic purposes, panties and boxer briefs cannot be returned or refunded.
To be eligible for a return, your item must be unworn, unwashed, and in it's original packing and in the same condition that you received it, according to the warranty below. In any event, the costs you bear to return the goods (the cost of shipping the return) may be at your expense and you bear the risk of damage or loss of the goods during a return until the goods reach us.
Please note that while the goods remain in your possession, you are responsible for keeping them safe, secure and in good condition.
How to return
To complete your return, please log into your account using the email of your order. This is found on the upper right of the homepage. Then select the order, the reason of return and submit the request. Please ship back items to the address below. Please kindly note customer is responsible for returning the items back.
Arms of Andes
38 1114 AN Amsterdam
If you have any issues please email email@example.com. Please write the main reason of your email on the email subject line as we tend to respond quicker to more urgent emails.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Upon acceptance of return a ground-shipping label will be sent to you with the return address for the product.
Aya Eco Fashion provides a full refund on any defected item. Natural wear and tear, including pilling and abrasion, is not covered by the Warranty. Damage done by by user including but not limited to rips and tears are not covered by the Warranty, including any damage done during any washing not according to our posted washing instructions. Damages will be assessed by Aya Eco Fashion to determine if they fall under the Warranty.