Return Policy

Extended Holiday Returns:
Orders placed between Oct 20 – Dec 31, 2025 can be returned until Jan 31, 2026.

Eligibility:
Items must be unused and in original condition. Packaging is not required.
For hygiene reasons, panties and boxer briefs are final sale.

Return Shipping:
Customers cover return shipping (usually €6–€25, depending on location).
We’re not responsible for lost or damaged packages.
If you received a wrong or defective item, we’ll cover the return cost if sent via your local postal service.

How to Request a Return:

Email embracelife@ecoaya.com with the subject:
Return Request – [Your Order Number]
Include photos of the item. This helps confirm eligibility.
Wait for our team to review and send the correct return address.
(Our main address: 41 Keurenplein, Amsterdam 1069CD – may change.)

Refunds:
Once your return is approved and inspected, we’ll process your refund to the original payment method.
Gift cards are non-refundable but can be exchanged for store credit.

Exchanges:
We only replace items that are defective or damaged.

Sustainability:
All returned clothing is cleaned and resold—nothing goes to landfill.

For questions, email embracelife@ecoaya.com.

Warranty
Aya Eco Fashion provides a full refund on any defected item. Natural wear and tear, including pilling and abrasion, is not covered by the Warranty. Damage done by by user including but not limited to rips and tears are not covered by the Warranty, including any damage done during any washing not according to our posted washing instructions. Damages will be assessed by Aya Eco Fashion to determine if they fall under the Warranty.