Return Policy

 

Returns
Our policy lasts 15 days for return shipping for EU & UK. If 15 days have gone by since your purchase, unfortunately we generally cannot offer you a refund or exchange. Also, for hygienic purposes, panties and boxer briefs cannot be returned or refunded.

To be eligible for a return, your item must be unworn, unwashed, and in it's original packing and in the same condition that you received it, according to the warranty below. In any event, the costs you bear to return the goods (the cost of shipping the return) may be at your expense and you bear the risk of damage or loss of the goods during a return until the goods reach us.

Please note that while the goods remain in your possession, you are responsible for keeping them safe, secure and in good condition.

For orders placed in EU, buyers are responsible for shipping costs. However, if a wrong or defective garment is received, we will cover the return shipping costs if the local government postal service is used. Refunds cannot be processed if these conditions are not met.

Need to make a return?:
Before sending your item back, please email us at embracelife@ecoaya.com with the subject line: 

- Return Request – [Your Order Number] 

We require photos of the item to determine if it qualifies for a return or exchange. Once you contact us, we’ll provide the details and next steps.

If you have any issues please email embracelife@ecoaya.com. Please write the main reason of your email on the email subject line as we tend to respond quicker to more urgent emails.

Shipping the Item:
If your return is approved, we will provide you with the return address and further instructions via email. Please note that customers are responsible for return shipping costs.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Shipping
Upon acceptance of return a ground-shipping label will be sent to you with the return address for the product.

Warranty
Aya Eco Fashion provides a full refund on any defected item. Natural wear and tear, including pilling and abrasion, is not covered by the Warranty. Damage done by by user including but not limited to rips and tears are not covered by the Warranty, including any damage done during any washing not according to our posted washing instructions. Damages will be assessed by Aya Eco Fashion to determine if they fall under the Warranty.